Contact Us

Support / scuffers

Contact Us

Have a question about an order, delivery, return, exchange, product, or account? Contact the scuffers support team and include as much relevant information as possible so we can review your request efficiently.

Contact Details /

The information you need before reaching out.

Response / 02

24–48 Hours

Our usual response time is 24–48 hours. Requests sent outside customer service hours will be reviewed when support resumes.

Hours / 03

Customer Service

Monday–Friday
9:00 AM–6:00 PM

Support Topics /

How the scuffers support team can help.

Orders / 01

Order Support

Contact us when you need assistance understanding or reviewing information connected with an order.

  • Order-related questions
  • Order details or status questions
  • Issues with items received

Shipping / 02

Shipping Support

We can review questions concerning shipment information, delivery progress, or an issue affecting your delivery.

  • Shipment and delivery questions
  • Delivery information concerns
  • Questions about a delayed or missing delivery

Returns / 03

Returns & Exchanges

Reach out before sending an item back so the support team can review your request and provide the appropriate next steps.

  • Return eligibility questions
  • Exchange requests
  • Questions about an existing request

Products / 04

Product Questions

Contact us for clarification about a product before or after placing your order.

  • Product details
  • Size or fit questions
  • Questions about a specific item

Account / 05

Account Help

We can assist with general questions related to accessing or using your scuffers customer account.

  • Account access questions
  • Customer information questions
  • General account support

Contact Form / 06

Send a Message

Use the contact form on this page as an alternative to email. Submit one complete message whenever possible to help avoid duplicate requests.

Before You Send /

What to include in your message.

Providing clear and accurate information helps the scuffers support team understand your request and reduces the need for additional follow-up questions.

  • Your full name
  • The email address used for your order or account
  • Your order number, when your request concerns an order
  • A clear description of your question or issue
  • The product name, size, or other relevant item details
  • Clear photographs when they are useful for explaining an item-related issue

Privacy /

Share only the information needed to review your request.

Information submitted through email or the contact form should relate directly to your support request. Please make sure the details you provide are accurate and necessary for the issue you are contacting scuffers about.

Contact scuffers /

Send us the details. We’ll review your request.

Support Email /

[email protected]

Customer service hours are Monday–Friday, 9:00 AM–6:00 PM. The usual response time is 24–48 hours.